{"id":575,"date":"2021-04-22T22:15:36","date_gmt":"2021-04-22T22:15:36","guid":{"rendered":"https:\/\/www.skinatech.com\/inicio\/?page_id=575"},"modified":"2025-05-26T21:41:17","modified_gmt":"2025-05-26T21:41:17","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.skinatech.com\/inicio\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t
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Soporte<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Brindamos el acompa\u00f1amiento vital a sus soluciones de gesti\u00f3n documental con convenios de soporte, mantenimiento y actualizaci\u00f3n de aplicativos para garantizar la estabilidad, seguridad y continuidad de un servicio fundamental en la operaci\u00f3n.<\/span><\/p>

Contamos con una de mesa de servicios de disponibilidad permanente con m\u00faltiples mecanismos de contacto y Acuerdos de Nivel de Servicios acorde a su necesidad.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"soporte_skinatech\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Tipos de convenios de soporte <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tConvenio Omega\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAtendemos su necesidad con una bolsa de horas o n\u00famero de tiquetes definido en el contrato y con un nivel de servicio (5x7x8) de lunes a viernes en un horario de 9 AM a 5 PM y en un m\u00e1ximo de 8 horas seg\u00fan la severidad del incidente. \u00danicamente puede generar la apertura del incidente, suministrar los recursos necesarios y estar en contacto con nosotros el funcionario (1) que haya designado su empresa.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tConvenio Sigma\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAtendemos su necesidad con n\u00famero de incidentes ilimitados y con un nivel (5x7x4) de servicio de lunes a viernes en un horario de 8 AM a 5 PM y en un m\u00e1ximo de 4 horas seg\u00fan la severidad del incidente. Podr\u00e1n contactarse con nuestro equipo de ingenieros un m\u00e1ximo de dos (2) funcionarios, autorizados por su empresa, para generar la apertura del incidente y suministrar los recursos necesarios a Skina Technologies.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tConvenio Gamma\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAtendemos su necesidad con n\u00famero de incidentes ilimitados y con un nivel de servicio (7x12x4) de lunes a domingo en un horario de 8 AM a 8 PM y en un m\u00e1ximo de 4 horas seg\u00fan la severidad del incidente. Podr\u00e1n contactarse con nuestro equipo de ingenieros un m\u00e1ximo de tres (3) funcionarios, autorizados por su empresa, para generar la apertura del incidente y suministrar los recursos necesarios a Skina Technologies.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tBolsas de horas\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEstas horas de libre disposici\u00f3n y programadas con anticipaci\u00f3n que permiten tener nuestro equipo de profesionales para m\u00faltiples objetivos como asistencia t\u00e9nica, soporte, capacitaciones o para realizar mejoras y posibles desarrollos evolutivos de su sistema.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00bfEn qu\u00e9 consiste nuestra mesa de ayuda?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La mesa de ayuda es una plataforma exclusiva a la cual puede acceder una vez adquiere su convenio de soporte.<\/p>

Al momento de presentar una falla o de necesitar un requerimiento con el sistema, la persona designada por su entidad \/ organizaci\u00f3n ingresa a la plataforma, nos genera un Tkt con su solicitud y nuestro equipo de tecnolog\u00eda se pondr\u00e1 en contacto de forma remota en el menor tiempo posible para brindarle una soluci\u00f3n.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00bfTiene un requerimiento de soporte?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Podemos brindarle una asesor\u00eda del convenio que se ajuste a su necesidad<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tSOLIC\u00cdTELO AQU\u00cd<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Soporte Brindamos el acompa\u00f1amiento vital a sus soluciones de gesti\u00f3n documental con convenios de soporte, mantenimiento y actualizaci\u00f3n de aplicativos para garantizar la estabilidad, seguridad y continuidad de un servicio fundamental en la operaci\u00f3n. Contamos con una de mesa de servicios de disponibilidad permanente con m\u00faltiples mecanismos de contacto y Acuerdos de Nivel de Servicios […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"yoast_head":"\nSoporte - Skina Technologies S.A.S<\/title>\n<meta name=\"description\" content=\"Brindamos convenios de soporte, mantenimiento y actualizaci\u00f3n para diversas plataformas de Software Libre.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skinatech.com\/inicio\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte - Skina Technologies S.A.S\" \/>\n<meta property=\"og:description\" content=\"Brindamos convenios de soporte, mantenimiento y actualizaci\u00f3n para diversas plataformas de Software Libre.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.skinatech.com\/inicio\/soporte\/\" \/>\n<meta property=\"og:site_name\" content=\"Skina Technologies S.A.S.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/skinatech\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-26T21:41:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.skinatech.com\/inicio\/wp-content\/uploads\/2025\/05\/soporte_skinatech.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.skinatech.com\/inicio\/#organization\",\"name\":\"Skina Technologies S.A.S\",\"url\":\"https:\/\/www.skinatech.com\/inicio\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/skinatech\/\",\"https:\/\/www.instagram.com\/skina_tech\/\",\"https:\/\/www.linkedin.com\/company\/skina-technologies-sas\/\",\"https:\/\/www.youtube.com\/@SkinaTechnologiesSAS\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.skinatech.com\/inicio\/#logo\",\"inLanguage\":\"es\",\"url\":\"https:\/\/www.skinatech.com\/inicio\/wp-content\/uploads\/2021\/05\/logo_skinatech_2021_skinatech_logo.png\",\"contentUrl\":\"https:\/\/www.skinatech.com\/inicio\/wp-content\/uploads\/2021\/05\/logo_skinatech_2021_skinatech_logo.png\",\"width\":692,\"height\":251,\"caption\":\"Skina Technologies S.A.S\"},\"image\":{\"@id\":\"https:\/\/www.skinatech.com\/inicio\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.skinatech.com\/inicio\/#website\",\"url\":\"https:\/\/www.skinatech.com\/inicio\/\",\"name\":\"Skina Technologies S.A.S.\",\"description\":\"SkinaTech Gesti\u00f3n Documental\",\"publisher\":{\"@id\":\"https:\/\/www.skinatech.com\/inicio\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.skinatech.com\/inicio\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.skinatech.com\/inicio\/soporte\/#primaryimage\",\"inLanguage\":\"es\",\"url\":\"https:\/\/www.skinatech.com\/inicio\/wp-content\/uploads\/2025\/05\/soporte_skinatech.png\",\"contentUrl\":\"https:\/\/www.skinatech.com\/inicio\/wp-content\/uploads\/2025\/05\/soporte_skinatech.png\",\"width\":551,\"height\":322,\"caption\":\"soporte_skinatech\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.skinatech.com\/inicio\/soporte\/#webpage\",\"url\":\"https:\/\/www.skinatech.com\/inicio\/soporte\/\",\"name\":\"Soporte - 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